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    Shipping and Handling Information

    Shipment Information

     If you have any questions regarding your order contact our Customer Service Team include your order number and the email addressassociated with your order to with your inquiry. Our goal is to provide the best shipping experience possible, once an order is placed the shipment is automatically processed for fulfillment and we are unable to update your shipping information, cancel, or change the contents for that order.

    Included Shipment Protection

    HydroMate does everything possible to ensure your package arrives as quickly as possible, should you experience a delay in your shipping or unusual tracking updates you can contact us at Help@HydroMate.comfor assistance with getting the most recent shipping information and filing a claim for your order
    In the very unlikely event your package is damaged in transit, lost, or stolen we provide 100% Shipment Protection and your order will be replaced at no cost to you.

    Shipping and Handling Rates

    Standard Rate Shipping: 4 – 6 Business Days*
    Express Rate Shipping: 2 – 4 Business Days* 
    *Please Note due to the global pandemic USPS, UPS, and FedEx may experience intermittent issues increasing shipping and handling. We do everything possible to ensure your package arrives as quickly as possible, and appreciate your patience.

    Additional Assistance

    If you need any additional assistance, help with your order, or just want to chat contact us and were happy to help