Modifying Your Existing Order
Our goal is to provide the best shipping experience possible for that reason once orders are placed, your order is immediately processed and we are unable to make any changes to your shipping address, or the items you have ordered. Please verify you have the correct order information before placing your order as HydroMATE is not responsible for incorrect order information. For any other order information questions please email us make sure to include your order number and the email address associated with your order to Help@HydroMate.com
Subscription Cancellation Policy
Once you have purchased a HydroMate subscription, your subscription will continue to automatically renew until you cancel the subscription. Your payment method will be charged the subscription price for each order on the renewal date. If you need to request to cancel the subscription, please do so 24 hours in advance of your subscription renewal date. If you cancel your subscription after that time the order will be fulfilled and subject to the Refund Policy
Refund Policy
HydroMate does not accept returns, exchanges or refunds on any products. These products include but are not limited to, Water Bottles, Water Bottle Accessories, Hydration Drink Mix. This policy is for your protection and the protection of others. We appreciate your understanding as the health and safety of our HydroMate community is our first priority.
Additional Assistance
If you need any additional assistance, help with your order, or just want to chat contact us help@hydromate.com and were happy to help